Long-Term Care Ombudsman
The Ombudsman's responsibility is to protect the rights of residents and assure fair and quality treatment in nursing homes and assisted living facilities.
The Ombudsman is designated by the Area Agency on Aging and is certified by the Alabama Department of Senior Services pursuant to Alabama Act 85-657.
The Long-Term Care Ombudsman can:
- Help nursing home residents and their family know their rights
- Talk with the facility staff to ensure residents' wishes and rights are respected
- Work with the nursing home to give residents the best care and services
- Provide information about selecting a long-term care facility, eligibility criteria, residents' rights, and other services for the elderly
- Mediate between residents, family members, and facility staff about resident rights
- Identify, investigate, and resolve complaints by or on behalf of nursing home facility residents
- Help identify additional resources inside or outside of the facility
Contact us for more information at:
East Alabama Regional Planning and Development Commission
Area Agency on Aging
P.O. Box 2186
Quintard Tower, Suite 300
1130 Quintard Avenue
Anniston, AL 36202
Phone: 256-237-6741
Fax: 256-237-6763
1-800-AGE-LINE